BA Ordering Policy
Purpose of the HSP Brands BA Store
The BA Store is a self-service storefront intended for all Brand Ambassadors (BAs) and is available via the HSP Brands website.
The store is intended to:
- Purchase a Welcome Kit
- Order replenishment items
- Replace lost or damaged kit items
- Order campaign-specific POS materials
HSP Store Access & Categories
The BA Store is accessible via the “BA Shop” link on the HSP Brands website.
The store includes the following sections:
- Welcome Kit
- Replenish
- Replace
- Special POS
- Ordering Guidelines
- Contact Page
HSP Welcome Kit Orders
All new BAs are required to purchase a Welcome Kit during onboarding.
Process:
- Visit the BA Shop and select the Welcome Kit
- Add the kit to your cart
- Complete checkout
- Complete 5 events to quality for reimbursement
Important requirements:
- The Welcome Kit should only be purchased once
- BAs must purchase the kit off the BA Shop
- Shipping will be free
- After ordering, you will receive a confirmation email
- This confirmation must be sent to your State Manager after you have completed your first shadow shift
Reimbursement Policy
Reimbursement eligibility varies by state:
California BAs:
- Must complete at least one shift
- Reimbursement is issued through the first payroll
Non-California BAs (AZ, TX, NV):
- Eligible for Welcome Kit reimbursement plus bonus
- Issued after completing the 5th event
Replenishment Orders
After completing five (5) events, BAs will be eligible for replenishment items. All replenishment items are eligible for expense reimbursement.
Process:
- Visit the Replenish section of the store
- Add any needed items such as cups or discs
- Complete checkout
- Screenshot your Order Confirmation Number
- Attach your receipt to your event recap to recieve reimbursement
This expense will be reimbursed with your next event recap invoice.
Order Monitoring
All BA Store orders are reviewed on a regular basis.
- Weekly reports are generated and shared with State Managers
- Reports include items ordered, quantities, cost, and coupon usage
- If an order appears unusual, the State Manager may follow up directly
Replacement Orders
The Replacement section is for items originally included in the Welcome Kit that are lost or damaged.
Replacement Items include:
- POS Holders
- Buckets
- Corkscrew
- Tablecloth
- Name Badge and Holder
- HSP Branded Stickers (optional if you want to show some swag)
Important:
- Replacement items are not free
- Items are purchased at company cost plus shipping
- If you believe your situation requires an exception, contact your State Manager before placing the order. Visit our Contact Page if you are unsure who your State Manager is.
Special POS
The Special POS section contains campaign-specific materials.
Process:
- Select campaign-specific items
- Add items to your cart
- Enter the campaign coupon code given to you by your State Manager
Important notes:
- Campaign coupon codes make only eligible POS items free
- If replacement items are also in your cart, those items will still be charged
- These materials are intended for assigned campaign use only
Return Policy
To help protect and manage company-issued materials, HSP Brands has implemented the following return policy for certain items.
In the event that you are no longer working with HSP Brands, special POS materials—must be returned.
Please retain any original packaging or shippers that special POS materials arrive in, as these may be used for returns if needed.
If your role with HSP Brands ends for any reason, you will receive a return shipping label along with instructions to send back applicable materials to our warehouse partner.
This process allows us to ensure all company inventory remains accounted for and can be properly redistributed.
Questions & Support
For any ordering-related questions or support, please contact:
hello@hspbrands.com, you can also text us on WhatsApp at 650-703-9783